Scroll down for payment methods - return policy/ guarantees
- warranty information :
Payment Methods:
 The
most convenient and common way to
order is by credit card. You can order
by the internet or you can call us
at (888) 400-7711. We are open between
9:30 and 6:30 central time Weekdays,
and 11:00-5:00 on Saturdays. We are
closed on Sundays.
If
you would like to pay by check, you
can call us to get the exact quote
for your merchandise, and then mail
us a check for that amount. We will
then ship the goods to you.
Another
method of payment is C.O.D. (cash
on delivery). If you would like to
use this service, you would be required
to pay the driver by cashiers check,
money order, or a certified check
when your merchandise is delivered.
(There is an extra charge for this
service.)
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Cancellation
Policy and Price Adjustments:
All
of our prices are based on prices that we receive from
our suppliers. The prices of products change very
often, and we reflect those changes on our website.
Once an order is placed, you are locked in at that
prices. We can not make any price adjustments for
future decreases in prices. Once an order is placed
we hold the item for you until it ships out. In the
case you change your mind and want to cancel the
order, there will be a minimum 15% cancellation fee,
and shipping charges are non-refundable. If at
anytime you decide to change an order, we can do that
for you as long as the order has not been processed. We
understand that unique cases may arise and we will do
everything we can to satisfy you as a customers.
If you have a problem, question or concern please feel
free to call us and speak with one of our customer
service representatives.
Our
Return and Exchange Policy:
| We
strive to provide our customers with the
highest level of customer service and
professional treatment.
All
items can be exchanged for a different item
up to 30 days after the date of purchase if
the box is in like new condition. When
exchanging an item, all shipping charges are
the responsibility of the customer. We
reserve the right to charge restocking fees
at a minimum of 15% for exchanges that we
don't believe are in like new condition.
Shipping charges will not be credited under
any circumstances. Due to the nature
of our business we can not give refunds for
any non defective items. After 30 days
we do not exchange or give refunds for any
items.
Shipping
charges are non-refundable in any case as we
cannot reclaim these fees from our shippers.
Customers are responsible to pay any duties,
taxes, customs, and other clearance fees for
orders shipped internationally.
We
understand that unique cases may arise and
we will do everything we can to satisfy you
as a customers. If you have a problem,
question or concern please feel free to call
us and speak with one of our customer
service representatives.
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Warranties:
Most
products we carry come with a 1 year warranty. We do
not offer any type of insurance or warranty for damage
caused to any personal property or items used in
conjunction with products purchased from us. The
warranty does not cover shipping charges. The customer
is responsible for all shipping charges. Return
shipping and handling charges must be prepaid with any
warranty repairs or replacements. No exceptions will
be made. International shipping and air shipping will
be billed at higher rates. Return shipping and
handling rates for vcrs & dvd players are $20.
(888) 400-7711 or
(847) 640-9000
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